Thank you for choosing SimFlyMinimums, provided by ASTROLÁBIO4FUN - UNIPESSOAL LIMITADA. Because our product is a Software-as-a-Service (SaaS) application delivered digitally, we maintain a clear policy regarding cancellations and refunds to ensure a fair and transparent experience for all subscribers.
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record (MoR) for all our orders. Paddle handles payment collection and processes approved refunds; this policy explains our practice and how to reach us, alongside Paddle's own Refund Policy, which governs the transaction itself.
Subscription cancellation
Cancel anytime by contacting novreis@simflyminimums.com or Paddle buyer support.
- Monthly plans — your subscription remains active until the end of your current monthly billing cycle. You will not be charged again, and no pro-rata refund is issued for unused days within that month.
- Annual plans — your subscription remains active until the end of your current annual billing cycle. Cancelling prevents automatic renewal for the following year.
Refund eligibility
As a general rule, fees paid for SimFlyMinimums are non-refundable once the billing period has started, with the following exceptions:
- 14-day right of withdrawal. If you are an EU/EEA consumer, you have a statutory right to withdraw from your first purchase within 14 days and receive a full refund, in line with EU consumer-protection law. We extend this same 14-day guarantee to all new customers worldwide, regardless of location. This applies only to your first billing cycle on a given subscription — not to subsequent renewals.
- Accidental renewals. If your subscription auto-renewed and you did not intend to continue, you may request a refund within 72 hours of the renewal charge, provided you have not made active use of Premium features during that new billing period.
- Technical issues. If you experience a critical defect that prevents you from using the Service, and we are unable to resolve it within a reasonable timeframe, you may be eligible for a full or partial refund at our discretion.
Nothing in this policy limits your mandatory consumer rights or rights under Paddle's Buyer Terms and Refund Policy.
Non-refundable situations
Refunds will generally not be issued when:
- The 14-day withdrawal window has expired and none of the exceptions above apply;
- You did not use the Service during the subscription period but did not cancel before renewal;
- Your access was suspended or terminated for violating our Terms of Service;
- A third-party provider used by a Bring-Your-Own-Key feature (e.g. MapTiler, OpenAI, Google Gemini, Azure Maps, Azure Speech) changed its own pricing, terms, or availability, or discontinued its service — see the BYOK section of our Terms of Service.
How to request a refund
Contact us at novreis@simflyminimums.com with:
- Your billing email address (the one used at checkout);
- The Paddle transaction ID or invoice number (found in your purchase confirmation email);
- A brief explanation of why you are requesting a refund.
You can also reach Paddle directly for help with an existing transaction via their buyer support at paddle.net.
Approved refunds are issued by Paddle to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Contact
ASTROLÁBIO4FUN - UNIPESSOAL LIMITADA
Refunds: novreis@simflyminimums.com
General support: novreis@simflyminimums.com